Who We Are
Rouhi Henna (“we”, “our”, “us”) operates https://www.rouhihenna.com and provides natural henna products and henna accessories within the United Arab Emirates.
We are a legally registered UAE business operating under: R3 Media & Lifestyle Studio FZE LLC
By ordering from our website, you agree to the policies below.
1. General
We maintain live stock levels, but occasionally some items may be unavailable.
If your order cannot be fulfilled fully:
- We will ship all available items
- We will contact you regarding the unavailable item
- You may choose a replacement or receive a refund for the missing item
2. Shipping Policy
2.1 Free Shipping
We offer FREE UAE shipping for all orders above AED 150.
2.2 Paid Shipping
Orders below AED 150 will have shipping fees calculated during checkout based on:
- Delivery location
- Weight & dimensions
Shipping fees are collected at checkout.
3. Delivery Terms
3.1 UAE Delivery Time
Typical delivery time: 3–5 business days.
3.2 Dispatch Time
Orders are dispatched within 1–3 business days after payment confirmation.
3.3 Address Changes
Delivery address changes can be made before dispatch only.
3.4 PO Box Delivery
We can deliver to PO Box addresses through postal services only.
3.5 Out-of-Stock Items
If an item requires restocking, dispatch may be delayed by 8–10 days.
You may request:
- a replacement item, or
- cancellation of the unavailable item
3.6 Delayed Deliveries
If your order exceeds the expected timeline, email: info@rouhihenna.com
3.7 Shipment Tracking
Once dispatched, a tracking number/link is sent to your email or WhatsApp.
3.8 Damaged Parcels
If your parcel arrives damaged:
- Reject the delivery if possible
- Or email us immediately with photos so we can assist you
4. Returns, Refunds & Exchanges
4.1 Return Eligibility
We accept returns ONLY for damaged, defective, or incorrect items.
Return request must be made within 5 days of delivery.
Returned products must be:
- Unused
- In original packaging
- In resellable condition
Return shipping is paid by the customer.
4.2 Refund / Store Credit
We provide:
- Store credit valid for 10 days, OR
- Exchange with another item
Cash refunds are not available.
Shipping fees are non-refundable.
4.3 Cancellations
Orders can be cancelled before dispatch.
After dispatch, the return policy applies.
4.4 Warranty Issues (if applicable)
Warranty claims must be submitted within 90 days.
If approved, you may receive:
- A repair, OR
- A replacement (if repair is not possible)
4.5 Lost or Damaged Packages by Courier
If a shipment is confirmed lost or damaged by the courier, a replacement will be arranged.
5. Customer Support (UAE)
For all inquiries, returns, or support: